Reynolds Training Services Ltd | Privacy Policy

Last updated: 1 May 2026

Introduction

Reynolds Training Services Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect personal data when you use:

  • our website
  • our contact forms and enquiry routes
  • our learning platforms, including Moodle
  • Virtual Reynolds and related digital learning experiences
  • our marketing and communication systems

It also explains your rights in relation to your personal data.

1. Who we are

Reynolds Training Services Ltd is the data controller for the personal data covered by this Privacy Policy, unless stated otherwise.

Company name: Reynolds Training Services Ltd
Website: https://reynoldstraining.com/
 Email: john@reynoldstraining.com
Phone: 0331 6300 626
Address: Technical Training Centre, Kiln Lane, Redwood Park Estate, Stallingborough, North East Lincolnshire, DN41 8TH

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the details above.

2. What personal data we may collect

Depending on how you interact with us, we may collect and process the following types of personal data.

Information you provide directly

  • Name
  • Email address
  • Telephone number
  • Company name
  • Job title
  • Course enquiry details
  • Information submitted through contact forms
  • Information submitted when registering interest in training or digital learning experiences
  • Information provided when creating or using a learner account
  • Information provided through support enquiries

Learning and account information

Where relevant to course access and delivery, we may collect:

  • Learner account details
  • Course enrolment information
  • Progress or completion information
  • Communications relating to course access or support

Website and marketing data

We may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referral source
  • Website interactions
  • Form submissions
  • Email engagement data, such as opens and clicks, where applicable

Virtual Reynolds and app-related data

Where applicable, we may process limited information relating to access to Virtual Reynolds and associated digital learning experiences, including:

  • Account or access-related information
  • App usage or support-related information
  • Basic technical information needed to provide access, support or improve the experience

We do not intentionally collect more personal data than is necessary for the purposes set out in this policy.

3. How we collect personal data

We may collect personal data:

  • from trusted third-party systems used to support our services
  • when you visit our website
  • when you complete a form
  • when you contact us by email, phone or other enquiry routes
  • when you register interest in a course or service
  • when you create or use a learner account
  • when you engage with our marketing emails
  • when you use our digital learning platforms, including Moodle
  • when you access or use Virtual Reynolds

4. How we use your personal data

We may use your personal data to:

  • comply with legal and regulatory obligations
  • respond to enquiries
  • provide course information
  • process registrations or expressions of interest
  • set up and manage learner access
  • administer training delivery
  • provide access to digital learning platforms and services
  • provide support in relation to Virtual Reynolds, Moodle or related services
  • send important service-related or course-related communications
  • improve our training, website and digital experiences
  • manage internal reporting and administration
  • send relevant marketing communications where permitted by law

5. Lawful bases for processing

We process personal data under one or more of the following lawful bases, depending on the circumstances:

  • Consent — where you have given us clear permission, for example to receive marketing communications
  • Contract — where processing is necessary to provide a service, course or access you have requested
  • Legitimate interests — where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms
  • Legal obligation — where we are required to process data to comply with the law

6. Marketing communications

If you sign up to receive updates from us, download content, submit an enquiry or otherwise engage with us, we may use your information to send you communications about our services, courses or related opportunities where lawful to do so.

You can unsubscribe from marketing communications at any time by:

  • clicking the unsubscribe link in our emails, where available
  • contacting us directly at john@reynoldstraining.com

We may still send service-related or administrative communications where necessary.

7. Learning platforms and Virtual Reynolds

Reynolds Training Services may use digital platforms and tools to support blended learning delivery, including:

  • Moodle or other online learning environments
  • Virtual Reynolds
  • connected support and communication systems

These systems may be used to:

  • provide learner access
  • support course delivery
  • guide users through structured learning journeys
  • provide support and administration
  • maintain operational performance and service quality

Where third-party platforms are used, they may process personal data on our behalf or as independent controllers, depending on the service they provide.

This revised version of the privacy policy takes into account UK data protection laws and the GDPR. Please note that you should still consult with legal professionals to ensure full compliance with all relevant UK regulations and requirements specific to your business.

8. Third-party services and processors

We may use third-party platforms and service providers to support our operations, marketing, learning delivery and digital services. These may include providers for:

  • website hosting
  • analytics
  • CRM and email marketing
  • online forms
  • learning platform delivery
  • cloud storage
  • digital support
  • VR platform distribution and access

Examples may include:

  • HubSpot, for CRM, forms, email marketing and communication workflows
  • Moodle, for learner access, online course delivery and progression
  • Meta platform services, where relevant to Virtual Reynolds access, distribution or support
  • website hosting, analytics and support providers

We take reasonable steps to ensure third-party providers handle personal data appropriately.

9. Cookies and analytics

Our website may use cookies and similar technologies to:

  • improve website performance
  • understand user behaviour
  • support analytics and reporting
  • improve user experience
  • support marketing activity where applicable

You can usually control cookies through your browser settings. Our Cookie Policy should be read alongside this Privacy Policy.

10. How long we keep personal data

We only retain personal data for as long as necessary for the purposes for which it was collected, including:

  • responding to enquiries
  • delivering courses or services
  • maintaining learner records
  • meeting legal, tax or regulatory requirements
  • managing business records and reporting

Retention periods may vary depending on the nature of the data and the purpose for which it is processed.

11. Sharing personal data

We do not sell personal data.

We may share personal data where necessary with:

  • employees or contractors who need it to perform their duties
  • service providers acting on our behalf
  • learning platform providers
  • marketing and CRM providers
  • IT, hosting and support providers
  • regulators, legal advisers or authorities where required

We only share personal data where there is a lawful reason to do so.

12. International data transfers

Some of the third-party services we use may process personal data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place.

13. Your rights

Under data protection law, you may have rights including the right to:

  • request access to your personal data
  • request correction of inaccurate data
  • request deletion of your personal data in certain circumstances
  • object to certain processing
  • request restriction of processing
  • request transfer of your data, where applicable
  • withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

14. Requesting deletion of your data

You may request deletion of personal data we have collected or stored about you by contacting us at john@reynoldstraining.com.

When making a deletion request, please provide enough information for us to identify your records and respond to your request.

We will review all requests in line with applicable data protection law. In some cases, we may need to retain certain information where we have a legal obligation or another lawful basis to do so, for example for record-keeping, compliance or dispute-resolution purposes.

We do not charge a fee for requesting deletion of your personal data unless permitted by law.

15. Data security

We take reasonable technical and organisational measures to help protect personal data against unauthorised access, loss, misuse or alteration.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

16. Children’s data

Our services are generally intended for professional, educational or training-related use. Where younger learners may access certain services, this will be managed appropriately and in line with applicable safeguarding and data protection requirements.

17. External links

Our website, learning platforms or communications may include links to third-party websites or services. We are not responsible for the privacy practices of those external sites, and we encourage users to read their privacy policies.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect from the date shown above.

19. Contact and complaints

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Reynolds Training Services Ltd
 Technical Training Centre, Kiln Lane, Redwood Park Estate, Stallingborough, North East Lincolnshire, DN41 8TH
john@reynoldstraining.com
0331 6300 626
https://reynoldstraining.com/

If you are not satisfied with how your data has been handled, you may have the right to complain to the Information Commissioner’s Office (ICO).